Refund & Return Policy

1. Inspection on Delivery

Our white-glove logistics team will unpack and assemble your sofa in your presence. We require the client or their designated representative to inspect upholstery, frame alignment, and cushion firmness at the time of delivery.

2. Transit Damage Guarantee

In the unlikely event that a piece sustains damage during transit, our team will document it immediately. We will repair or replace the affected component at zero additional cost to you.

3. Custom Bespoke Pieces

Due to the personalized nature of bespoke dimensions, made-to-measure frames, and customer-specified fabrics, custom commissions cannot be cancelled or refunded once production has begun. However, minor ergonomic adjustments can be accommodated by our workshop.